R. Riansih, S. M. Sriati, M.S., and A. Iriani, “User Perceptions of Academic Service Satisfaction at FKIP Sriwijaya University: SIMAK Version 3.0”, JES, vol. 9, no. 4, pp. 2550–2561, Jul. 2025, doi: 10.31258/jes.9.4.p.2550-2561.